Warranty

Warranty & Support Policy

1. Purpose

This policy outlines the scope of warranty and technical support services offered to clients who purchase and implement automation systems with My Automation Pros.

2. Scope of Coverage

Covered Services (Post-Launch)

Once your system goes live, My Automation Pros will support the following, as included in your package:

  • AI Voice Assistant functionality

  • AI Chatbot + SMS system performance

  • Booking automation workflow

  • CRM pipeline logic and updates

  • Two-way texting integration

  • Follow-up campaigns (texts, emails, calls)

  • Calendar sync functionality

  • Dashboard and analytics tracking

  • Support with user access and login issues

3. Warranty Period

Your automation system setup includes a 30-day limited warranty from the launch date.

During this period, we will:

  • Fix bugs or functionality errors resulting from our original setup

  • Address workflow triggers not functioning as intended

  • Adjust campaign flows based on the original onboarding scope

This warranty does not cover:

  • Changes made by the client or third parties

  • CRM integrations removed or altered without notice

  • Business-specific preference changes post-approval

  • Failure due to client-side hardware, missed leads, or third-party outages

4. Ongoing Support by Plan Tier

Plan

  • Starter Plan

  • Professional Plan

  • Enterprise Plan

Support Type

Email only

Priority Email + Live Chat

24/7 Email + Dedicated Account Manager

Availability

Mon–Fri, 10AM–5PM EST

Mon–Fri, 9AM–6PM EST

Mon–Fri, 10AM–5PM EST

SLA

1–2 Business Days

1 Business Day

<12 Hours

All clients receive access to:

  • Client Help Desk Portal

  • Pre-recorded training videos

  • FAQ and documentation library

5. Additional Services Outside Warranty

If you request updates or new functionality beyond the original setup, these will be quoted separately. Examples include:

  • Adding new workflows or automations

  • Rebuilding or reworking chatbot flows

  • New integrations or platform syncs

  • AI voice script updates beyond the initial copy

6. Service Expectations

If you request updates or new functionality beyond the original setup, these will be quoted separately. Examples include:

  • Adding new workflows or automations

  • Rebuilding or reworking chatbot flows

  • New integrations or platform syncs

  • AI voice script updates beyond the initial copy

7. Termination of Support

Support access may be revoked if:

  • Your account is past due by more than 7 days

  • Terms of Use are violated

  • Client engages in abuse, fraud, or misuse of the system

8. Contact & Escalation

If you are not satisfied with a support resolution or encounter a critical failure, please escalate by contacting:

Todd Holliday, Founder
Email: [email protected]
Phone: 734-476-5995